How it works

At Reviewy, our goal is to create a platform that fosters trust, transparency, and accountability between tradespeople and customers. We believe both parties should have the tools to make informed decisions and that everyone deserves a fair shot at building a solid reputation.

For Customers

When you join Reviewy, you’ll have access to your full interaction history with tradespeople. This gives you complete visibility into how you’ve been rated over time and by whom. It’s about giving you full insight into your own reputation, so you can see where you excel and where there might be room for improvement.

However, tradespeople won’t have access to your detailed history. Instead, they’ll only see an overall rating based on five key criteria:

1. Timeliness of Payment – Were payments made on time and without issue?

2. Clear Communication – How clear and cooperative were you in discussing the job requirements?

3. Respectfulness – How respectful and professional were you during interactions with the tradesperson?

4. Job Site Preparedness – Was the job site ready for the work to begin, with no delays or obstacles?

5. Follow-through on Commitments – Did you follow through on agreed-upon terms, such as providing necessary access or materials?

These criteria are designed to give tradespeople a well-rounded view of whether a customer is easy to work with, fair, and dependable.

For Tradespeople

Tradespeople also benefit from Reviewy’s fair and transparent system. Customers can leave reviews based on the quality of the service provided, giving tradespeople a chance to build or maintain their reputation in the market. However, similar to customers, tradespeople’s overall rating is derived from five key areas:

1. Work Quality – Did the tradesperson deliver quality work that met or exceeded expectations?

2. Punctuality – Did the tradesperson show up on time and complete the job within the agreed timeframe?

3. Communication – How clear and timely was their communication throughout the project?

4. Professionalism – Was the tradesperson professional, respectful, and courteous throughout the job?

5. Price/Cost – Was the pricing fair and transparent, without unreasonable markups or unforeseen costs?

These criteria give customers a clear view of the tradesperson’s professionalism, reliability, and value, ensuring that reviews focus on the most critical elements of a successful project.

Ratings and Reviews

Ratings on Reviewy are calculated from these criteria and form an overall score for both customers and tradespeople. This system ensures that ratings are based on measurable, fair factors—giving a more accurate picture of reliability on both sides.

Customers have insight into their entire rating history, so they know exactly how they’ve been evaluated. This transparency ensures you understand your own standing. On the other hand, tradespeople only see your overall rating, protecting the privacy of your detailed review history while ensuring they have the key information needed to make an informed decision.

Building Trust Through Accountability

By using Reviewy, both tradespeople and customers benefit from a mutual accountability system that protects all parties. Tradespeople can avoid problematic clients, while customers can confidently hire professionals knowing the reviews they see are based on real, reliable interactions.

Reviewy empowers both sides of the trade relationship to make informed decisions that lead to better outcomes and stronger working relationships.