How it works

Reviewey is a two-way review platform. Businesses can review customers. Customers can review businesses. Every review is tied to a real job (a quote, an invoice, a completed project), so ratings reflect actual work rather than anonymous drive-by complaints.

Here’s how a typical job runs on Reviewey.

A job, from quote to review

A business sends a quote or invoice through Reviewey. The customer accepts. Work happens. Once the job is marked complete, both sides can leave a review tied to that job. No job, no review. That’s what keeps the system honest.

What customers are rated on

When a business reviews a customer, the rating is broken down across five criteria:

• Timeliness of payment: invoices paid on time and in full.
• Communication: clear, responsive, realistic about scope.
• Respect: professional and civil throughout the job.
• Site readiness: the job site was accessible and prepared as agreed.
• Follow-through: commitments like access, materials, and sign-offs were honoured.

These five scores roll up into a single Reviewey Passport score, which is the number a business sees before taking on a job. It’s a glance-level signal of how a customer has behaved on past jobs.

What businesses are rated on

Customers review businesses across five criteria as well:

• Quality of work: was the job done properly?
• Punctuality: on time, completed to schedule.
• Communication: updates, questions, and changes handled well.
• Professionalism: courteous, tidy, easy to deal with.
• Price: fair pricing, no surprise markups.

Who sees what

Customers can see their full rating history: every review, who left it, and when. It’s your own record, so you get full visibility over it.

Businesses only see a customer’s overall score and a short summary, not the individual reviews behind it. That way they get a signal they can act on, without the detail turning into gossip.

Business ratings are public, the same as any other review site. Customers can read them in full before making a decision.

Why it works

Tying each review to a job removes the usual tricks: no fake ratings, no anonymous pile-ons, no reviews from people who never did business. Both sides have something to protect, which tends to keep behaviour honest.