Privacy

Last updated 13 July 2026. This policy explains how Reviewey collects, uses, shares and protects personal information.

What we collect

• Account and identity details, including your name, email address, phone number, address, login records and verification status.
• Business details, including names, ABNs, contact details, service areas and information used to claim or verify a listing. Some listing information comes from public sources.
• Reviews, ratings, replies, disputes, job records, review requests and files you choose to upload as supporting proof.
• Subscription and transaction records. Payment card details are handled by Stripe and are not stored in full by Reviewey.
• Usage, device, security and communication records, including profile views, link events, IP addresses, email delivery and SMS delivery.

How we use it

We use this information to provide accounts and listings, publish and moderate reviews, verify businesses and review evidence, calculate reputation scores, operate category rankings, process payments, send requested messages, prevent abuse, investigate disputes and meet legal obligations.

Who can see what

Business profiles, approved business reviews and public replies can be seen by anyone. A customer can see their own review history. Other businesses receive only the customer score and summary authorised through Reviewey, not the private review text or proof files.

Supporting documents, identity records, job notes, account audit records and moderation material are not published. A verification label may state that evidence exists without exposing the evidence itself.

Service providers and overseas processing

Reviewey uses service providers for hosting, email, SMS, phone verification, payments, security and technical support. This includes providers such as Stripe, SendGrid, Twilio and Firebase. These providers may process information in Australia, the United States and other countries where they or their subcontractors operate. We may also disclose information when required by law, to protect users, or as part of a business sale or restructure.

Scores and automated processing

Reviewey calculates scores from approved category ratings. Category rankings also use review recency and review-history confidence. Paid status does not change an organic score or ranking position. Moderation, disputes and corrections can involve a person reviewing the underlying records.

Cookies and analytics

Reviewey uses necessary cookies for login, security and saved preferences. We also record limited first-party events such as listing views and contact clicks so businesses can understand how their profile is used. You can block cookies in your browser, but login and account features may stop working.

Storage and retention

We keep personal information while it is needed to operate the account or listing, maintain an accurate review and dispute record, prevent fraud, resolve complaints and meet legal, tax and security obligations. When information is no longer required, we take reasonable steps to delete or de-identify it. Some information may remain temporarily in protected backups.

Access, correction and deletion

You can edit account details from your profile and request a copy or erasure of personal data from the Account page. You can also ask us to access or correct information, request deletion, or add a statement where you disagree with a record. We may need to verify your identity first. Some review, transaction, dispute or security records may need to be retained or de-identified instead of deleted.

Security and data breaches

We use access controls, encryption in transit, audit records and restricted administration tools to protect information. No internet service can guarantee absolute security. If a breach is likely to cause serious harm and notification law applies, Reviewey will notify affected people and the Office of the Australian Information Commissioner as required.

Questions and complaints

Email the Reviewey privacy contact at hello@reviewey.com.au. Tell us what information or account is involved and what outcome you want. We will investigate and respond within a reasonable period. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.