How Reviewey scoring works

The score, in one sentence

Your score is the average category rating across approved reviews of you, normalised to a 0-100 scale.

How verification labels work

Approved reviews show the strongest evidence Reviewey can validate for that submission. An ordinary approved review is not labelled as a verified job.

• Verified job. The review and business both point to the same recorded job, and the recorded customer matches the review account.
• Tracked request. The review came through a review request that points back to that exact review and business.
• With proof. The reviewer attached supporting documents for moderation. The documents stay private.
• Moderation before scoring. A review can be visible or pending moderation, but it only affects the score once it has passed the approval checks.
• No paid weighting. Pro tools can help a business collect and manage reviews, but they never change the score itself.

What goes in

• Approved reviews only. A review counts toward your score once a moderator has approved it.
• Verification labels. A label explains the evidence attached to a review. It does not silently change the rating a reviewer submitted.
• Recency in rankings. Recent approved reviews have more influence on category ranking order. Older reviews remain visible.
• Category-by-category ratings. Each criterion carries equal weight inside a review. Strong reviews with every category scored are the most useful signal.

Criteria by category

Different work gets rated on different things. Every business is scored on a shared core (kept me informed, priced as quoted, on time, respectful and professional) plus two extras that suit the kind of work.

• Trades and technical: workmanship quality, site left clean
• Property care: attention to detail, left the property tidy
• Detailing and presentation: attention to detail, quality of the finished work
• Repair services: fixed the problem, handled with care
• Field services: fixed the problem, explained things clearly
• Consultative care: care was effective, explained things clearly
• Training and coaching: helped me improve, explained things clearly
• Creative services: matched the brief, quality of the finished work
• Digital and IT services: matched the brief, delivered as promised
• Transaction and brokerage: guided the process well, explained things clearly
• Transport and moving: handled with care, got it there safely
• Personal care: outcome matched the brief, hygiene and cleanliness
• Health and clinical: treatment was effective, hygiene and cleanliness
• Professional services: got the result, explained things clearly
• Hospitality and events: quality of the experience, value for the occasion
• Hire services: equipment matched the booking, delivery, set-up and pack-up

Customers are rated on a similar core (paid on time, kept the appointment, communicated clearly, reasonable and respectful) plus two extras chosen by the kind of business doing the review. A plumber rates a customer on site access and scope stability. A dentist rates a patient on following care instructions and being prepared. That way the numbers mean something for the work involved instead of the same four boxes for everyone.

Older reviews keep the categories they were rated under at the time, so the history stays honest.

What doesn't count

• Disputed reviews. If a review is under dispute, we leave it out of the score until the correction case is resolved.
• Reviews from accounts the moderation team has flagged.
• Anonymous entries. Public submissions must verify an email address and pass moderation before approval.
• Paid promotion. Pro subscriptions add tools, but they never affect a score.

How corrections and disputes affect the number

If someone says a review is factually wrong, attached to the wrong person, or otherwise unfair, Reviewey can hold it out of scoring while the case is reviewed. That matters because a trustworthy score is less about speed and more about clean inputs.

Once a correction case is resolved, the score updates to reflect the result. If the review stands, it can count again. If it is removed or corrected in a way that changes the rating outcome, the score changes with it.

Lifting your score

Deliver reliably and ask for honest reviews after the work. Strong recent reviews and a larger approved history can improve ranking confidence.

If you think a specific review contains a factual error, you can dispute it through Reviewey's correction process and it will be reviewed by our team.

Where the score shows up publicly

Public profiles show approved review averages. Category rankings use those approved ratings with recency and review-volume confidence, so the ranking order can differ from a simple star average.

We keep visible page content and structured data aligned. If a rating or review summary is shown publicly, it should match what people can actually read on the page.

A note on transparency

We publish the signals that contribute and show category breakdowns on reputation pages, so people can see where a score comes from.

Reviewey was founded by tradies who lived the problem of unprovable, anonymous reviews. The score is meant to be a real-world reputation report, not a leaderboard.